Simplify your processes and be able to replicate everything an employee does.
Generate unprecedented interaction experiences with your customers and users.
Make better decisions based on data almost impossible to obtain by people.
Focus on strategic activities and eradicate the repetitive tasks of your company.
What we are betting is that our contact center agents are the supervisors of a case, that they see on the screen how much more automatic interaction is taking place; an assignment, a follow-up, an exchange with the client, and that they only intervene as soon as there is a deviation.
Alejandro Canasi, CTO
We are very happy with the results obtained from the implementations and incorporation of artificial intelligence in our internal and customer processes, thanks to Xira we have generated significant efficiencies, improved the customer experience and allowed us to focus on the most complex tasks of the business.
Víctor Pimentel,Director of Operation Support
For implementing automation technologies, such as Chatbots, RPA, you have to make your best friends to the end users, in this case they are the CAT. And having a very good team, fortunately I have a very good team!
Arlen González, PMO Digital Transformation
When you automate a process, you can collect data that gives you inputs to continue innovating, with efficiencies, learning and a better customer experience, you have new data for a next wave of innovation.
Cynthia Salicrup, Innovation Leader
AND INCREASE YOUR PRODUCTIVITY